The most common questions are here — tap one to expand the answer. Can’t find yours? Tap “Support” at the bottom right and ask us on WhatsApp / WeChat.
What people ask most before ordering
Pick a plan → enter the ChatGPT account email you want upgraded and your contact details → submit the order → scan to pay → send the payment screenshot to our support on WhatsApp / WeChat for verification → wait for activation. Activation takes about 5 minutes on average after payment is verified.
WeChat Pay and Alipay. After you submit an order, the payment page shows the QR code. Enter the exact amount (in HK$) shown on your order page, then pay.
All prices are in Hong Kong dollars. You pay exactly the amount shown on your order page, with no handling fees or other hidden charges.
Each order covers one ChatGPT account for one month. Please place a separate order for each account. If you want to sort out several months or accounts in one go, message our support on WhatsApp / WeChat first.
Pro 20x can’t be ordered on the website. Tap “Support” at the bottom right and message us on WhatsApp / WeChat, and we’ll quote you the current price.
Plans, activation time and renewals
Plus suits everyday personal use: the latest flagship models, deeper reasoning, image generation, web search, file analysis and advanced voice. Pro includes everything in Plus, plus Pro-only reasoning modes and much higher usage limits, for heavy users. Exact features and limits follow OpenAI’s current official plans.
About 5 minutes on average after payment is verified. It may be slower at peak times, and at most within 1 hour. Support hours are 09:00–22:00 Hong Kong time; orders placed after 10 pm are handled first thing the next morning.
No. We only need your ChatGPT account email and top up through legitimate channels. We will never ask for your password — be wary of anyone who does.
Log in to chatgpt.com with the account you ordered for and tap your avatar at the bottom left. A Plus or Pro badge means you’re all set. If it still offers an upgrade, log out and back in; if that doesn’t help, contact support.
ChatGPT is billed monthly. When it expires the account drops back to the free plan, and your chat history is kept. We recommend placing a new order on this site 2–3 days before expiry, using the same account email, to renew.
Security and refund questions
We only use legitimate channels — never stolen cards or other high-risk methods. As long as you use ChatGPT normally and follow OpenAI’s usage policies, the top-up itself won’t get your account banned.
Yes. If we can’t activate your account for reasons on our side, you get a full refund. Once a plan is active, restrictions or bans caused by your own violations of OpenAI’s usage policies are not covered.
Tap “Support” at the bottom right and message us on WhatsApp / WeChat. We usually reply within minutes during business hours, whether it’s about activation, account status or renewals.
No. We are an independent third-party top-up service with no affiliation to OpenAI. ChatGPT is a trademark of OpenAI.
Site account and order lookup
No. You can sign up first, which makes it easy to track progress and get after-sales help, or check out as a guest — but then your order history is only kept in your current browser.
After logging in, open “My orders” from the top bar to see order status, payment method and activation progress.
Tap “Log in → Forgot password” in the top bar and enter your sign-up email. You’ll get a reset email with a link valid for 15 minutes.
Tap “Support” at the bottom right and ask us on WhatsApp / WeChat. Hours: 09:00–22:00.
Contact support →